FAQ | Eze

Frequently Asked Questions

5. What is a reseller’s certificate and why do I need it? Do all states require one? drop-down

A reseller's certificate exempts buyers from paying sales tax on their purchases. We never collect sales tax on behalf of our sellers, and only sell to buyers who have state issued reseller's certificates. Users in any state that has a sales tax must submit a reseller's certificate to be approved on Eze Wholesale. This may also be called a Seller's Permit, Sales Tax License, Sales and Use Tax Permit, Certificate of Authority or a similar name for your state. For instructions on how to obtain a reseller's certificate, example of images or a blank form for your state, please visit www.EzeWholesale.com/legal. If you live in Alaska, Delaware, Montana, New Hampshire or Oregon, this is not required as part of your application.

13. How do I pay? How long do I have to pay? drop-down

You can pay for all orders through a wire transfer or using a debit/credit card via PayPal.. All matched requests must be paid within 48 hours of being matched or your cart will be emptied. If you are unfamiliar with sending a wire, you can do it easily from your bank (usually for a small fee that varies by bank). Many banks allow you to send wires via their website. Ask your bank for details. Wire transfer confirmation may take up to 24 hours. Please make sure your teller is typing out both the account numbers and the address to ensure Eze receives payment.

7. What is a reseller’s certificate and why do I need it? Do all states require one? drop-down

A resellers certificate exempts buyers from paying sales tax on their purchases. We never collect sales tax on behalf of our sellers, and only sell to buyers who have state issued resellers certificates. Users in any state that has a sales tax must submit a resellers certificate to be approved on Eze. This may also be called a Sellers Permit, Sales Tax License, Sales and Use Tax Permit, Certificate of Authority or a similar name for your state. For instructions on how to obtain a resellers certificate, example of images or a blank form for your state, please visit www.EzeWholesale.com/legal. If you live in Alaska, Delaware, Montana, New Hampshire or Oregon, this is not required as part of your application.

6. What do I do if I have a problem with my order? drop-down

We want to make sure buyers get what they purchase, so please let us know if a product does not match what was promised in a listing. Buyers have two days after delivery to file a complaint before a transaction is closed and the funds are released to the vendor. After a transaction has been closed you have 30 days to request a return. After the dispute is submitted a member of our Eze Buyer Protection team will contact you and help resolve your claim.

Please Note

The delivery standard on the Eze is about 2 business days after validation of the order barring any issues while in transit. Please keep in mind that this is always subject to change depending on the seller.

Also keep in mind that every seller has a different cutoff time for orders shipping the day the orders were placed. It's not a guarantee that an order will ship the same day it is placed. During the holiday season, the influx of orders and severe weather conditions can delay the delivery of your order. Happy Trading!

3. How do I pay for my order? drop-down

You can pay for all orders through a wire transfer or using a debit/credit card via PayPal but a 3% service fee is charged.. All matched requests must be paid within 48 hours of being matched or your cart will be emptied. If you are unfamiliar with sending a wire, you can do it easily from your bank (usually for a small fee that varies by bank). Many banks allow you to send wires via their website. Ask your bank for details. Wire transfer confirmation may take up to 24 hours. Please make sure your teller is typing out both the account numbers and the address to ensure Eze receives payment.

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