We offer a 30 Days Return or Replacement Policy

Our return policies are designed with our buyers in mind. To minimize returns, replacements, and refunds, we rigorously vet all our sellers and ensure every device meets your order specifications.

File a Return submit rma request

30 Days Return Policy

If you are not satisfied with your order or have encountered device issues, our return policy is designed to be quick and simple. Just follow the instructions and submit the required documents within 30 days of receipt of the order; we’ll handle the rest based on your request. Your satisfaction is our priority!

Replacement Policy

If any device(s) have any issue(s), you can opt for a replacement; it’s hassle-free. Just ask for a replacement within 30 days of receiving your order and pack the items to return. We’ll help you exchange your device(s) quickly to get what you ordered.

RMA Process

Go to the Return Policy page to start your return or replacement process by clicking on "File a Return"

File the RMA

You will be redirected to the RMA tab on your dashboard; click on "File RMA" against the order number

Submit Return Details

Fill out the RMA form and select relevant details such as:

1RMA reason
2Reason details
3Return option
4Upload images and any important comments and submit

Eze Receives the RMA request

Upon submission, the Eze team receives and reviews your RMA request.

Receive Credit/Ship Devices

After the RMA is received and processed, a credit note will be issued, or a replacement for the returned device(s) will be shipped

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